Indggo Relay support

Contact support

Email support@indggo.com. Each email opens a support ticket, and you’ll get a reply with your ticket number. Support is provided by email only.

Support hours are Monday through Friday, 9 a.m. to 5 p.m. Eastern. Our first response comes within one business day.

For step-by-step help, see the Indggo Relay app documentation, including Troubleshooting.

What to include

We can help faster when your message includes:

• The email address you use to sign in to Relay.
• Whether you were using Zoom Contact Center or Zoom Phone in Relay, and which CRM your organization connects.
• What you were trying to do, and what happened instead.
• The date, time, and time zone when it happened.
• Any error message, and a screenshot if you have one.

Don’t send passwords, and don’t include your clients’ personal information unless we ask for it to resolve the problem.

Common tasks

• Sign in to Relay, or use Forgot password? on the sign-in page to reset your password.
• Add the Indggo Relay app for Zoom
• Fix sign-in problems
• Take and log calls in Relay
• Remove the Indggo Relay app from Zoom
• Request access to, or deletion of, your data

Report a security issue

If you believe you’ve found a security vulnerability in Relay, email support@indggo.com with the subject line “Security report.” Describe the issue and how to reproduce it, but don’t include other people’s personal information. We’ll acknowledge your report and keep you updated while we investigate.

Problems with Zoom or your CRM

For problems with your Zoom account, Zoom licenses, or call audio and video that aren’t related to Relay, contact Zoom support. For problems with your CRM account itself, contact your organization’s CRM administrator or the CRM provider. If you aren’t sure where a problem comes from, contact us first and we’ll help you find out.